Organisations that have deployed Microsoft Defender for Endpoint, CrowdStrike Falcon, SentinelOne or similar EDR tools but aren't getting the expected value. Common symptoms: alert fatigue, unclear escalation paths, no formal triage process, and security events being missed.
Service
Your EDR tool is only as good as the people and process around it.
Most organisations deploy EDR and assume it's working. The reality is that without proper alert triage, escalation logic, tuning and response authority, you're paying for a tool that generates noise instead of protection. We fix the operating model so the tool delivers value.
Typical focus areas
- Alert triage workflow analysis
- Severity classification and escalation logic
- Containment authority and decision rights
- Detection rule tuning and gap analysis
- Evidence capture procedures
- Handover and runbook documentation
- Integration with identity and email workflows
What you receive
- Alert workflow map (current and target)
- Tuning recommendations with priorities
- Escalation matrix with named owners
- Response playbooks for common scenarios
- Operational metrics and reporting framework
- Handover documentation for internal team
2–3 weeks for review and recommendations. Implementation support can be scoped separately.
Ready to start?
Book a briefing to discuss scope and approach.
We'll give you a straight read on what's involved, what it costs, and whether it makes sense for your situation.